GDPR Compliance Statement

Last updated: October 2024

Our Commitment to Data Protection

While Glacier-signal operates primarily in Australia, we recognise the importance of the General Data Protection Regulation (GDPR) for any visitors from the European Economic Area. We are committed to handling personal data in accordance with GDPR principles.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you submit a consultation request through our forms
• Legitimate interests: To improve our website and services
• Legal obligation: When required to comply with applicable laws

Your GDPR Rights

If you are a resident of the European Economic Area, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate data
• Right to erasure: You can request deletion of your data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a structured format
• Right to object: You can object to certain types of processing
• Right to withdraw consent: You can withdraw consent at any time

Data Transfers

Your personal data is primarily processed and stored in Australia. If we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your information.

Data Protection Officer

For GDPR-related enquiries, please contact us at:

[email protected]

Supervisory Authority

If you are unsatisfied with our response to your data protection concerns, you have the right to lodge a complaint with your local supervisory authority.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Consultation request data is typically retained for three years after the last interaction.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Contact Us

To exercise any of your GDPR rights or for questions about data protection, please contact:

[email protected]